faq.html

Frequently Asked Questions

General questions

If I buy PILOT version now, will I be able to upgrade to higher versions later?

Yes. You will have to pay just the price difference between two versions.

Is PILOT a "basic" or "light" version, PRO being a "full" one?

No. PILOT is a full version with every feature enabled for normal flight operations. It is by no means "basic" or "light". PRO version is an extension of PILOT adding some hardcore features for abnormal operations, which would be interesting to very experienced simmers.

What about framerate? Do I need a top-end PC to run Majestic Dash smoothly?

Any PC that can run FSX will be sufficient. The external FDE and other systems are calculated in other threads than FSX's, and they can also run on different CPU cores. The MJC8 Q400 is much lighter on frames than comparable add-ons, usually just a few fps less than default aircraft.

Are 2D panels included in PILOT version?

"Classic" 2D panels are included starting from PRO version. Nevertheless, all displays (EFIS, FMS, ARCDU) can be un-docked in 2D windows and placed anywhere on the screen (or on other screens) - in all versions, including PILOT.

When will the PRO version be released?

We estimate several months after the release of PILOT, but as with any other release date, we won't be giving an exact timeframe.

Do you consider new liveries requests?

No, but there will be a special thread on our support forum where third-party painters will share their work.

What is your next project?

PRO version, then TRAINING. After that, we will work on the Bombardier Q100-Q300 aircraft.

Purchase, Installation, Known issues

Upon filling my purchase data into the installer, and clicking "next", NO RESPONSE FROM THE SERVER message is presented.

Upon filling my purchase data into the installer, and clicking "next", INVALID RESPONSE message is presented.

Nothing works, no gauges, dead Virtual Cockpit, no landing gear.

If you selected "No" when asked by FSX about trusting the gauge mjc84main.dll gauge, purge the trust record in the fsx.cfg. Erase the following line: mjc84_main.DLL.<any digits>.

Aircraft becomes unstable (jumps or bounces) upon the engine start, taxi or takeoff.

Disable situation auto saving in FSUIPC. To adjust, edit the mjc84.ini configuration file in the mjc8q400 folder:

[SYSTEM]
TimingSource=1
disableFDEtoFSXSync=1

What can I send to MJC support to help them resolving any issue?

Please check for the file CMJC84BaseErr.log in the root folder of your FSX. If present, email it along with the problem description to support@majesticsoftware.com.

Sound or the entire simulation fails after 15-60 minutes.

Edit the mjc84.ini file:

Win7CompatibilityMode = 0

Simulation stops and then resumes, once in 1-2 minutes.

Disable FSUIPC autosave feature. Monitor CPU load and set the AffinityMask in your FSX.CFG file to free at least one core for the Q400.

Selected Altitude is jumping back to 0.

Modify the FSX units setting to feet + inches, or feet + millibars.

Q400 Operation

How to switch on TCAS?

  1. Switch on the ARCDU.
  2. Click the LSK8 (rightmost bottom key).
  3. Click EXP to go to the expanded page.
  4. Hold the LSK8 for more than 2 seconds: TCAS should be activated.
  5. Click EXP again to return to the main screen.

Why the rudder almost doesn't steer?

The Q400 has two ways to control the steering wheel, both under 40 kts:

  1. With rudder pedals: this controls the wheel in -8°..8° range.
  2. With the tiller: can turn from -70° to 70°.

My flightplan doesn't show on MFD.

Ensure the flightplan is actually flown by the autopilot and check the NAV page in the MFD.

PRO EDITION questions

I don't plan to use the HUD during my flight, is it possible to remove it from the Virtual Cockpit?

Yes, select the HGS/non-HGS version from the MJC84 Control Panel.

I have the Pilot version already installed. Do I have to un-install it before installing the Pro version?

No, you do not need to uninstall as the installer will do it automatically.

Upon takeoff, the landing gear won't retract.

Check for the Gear Pins simulation and verify availability before closing doors and starting engines.